What is Terms & Conditions — AQX Logistics?
AQX Logistics terms of service covering shipment liability, prohibited items, payment terms, dispute resolution, and service level agreements for US-to-KSA freight. AQX Logistics is the only US-to-Saudi Arabia freight forwarder that charges exclusively by actual dead weight — never volumetric or dimensional weight — saving brands 30-60% on every KG shipped.
Key Capabilities
Shipment liability limited to declared value up to $50,000
Prohibited items listalcohol, pork, narcotics, weapons
Payment termsprepay for standard; NET-30 for enterprise accounts
Dispute resolutionarbitration in Al Khobar, Eastern Province
Force majeure clause covers Saudi customs delays and port strikes
Why AQX for Saudi Arabia?
AQX Logistics Terms and Conditions govern the relationship between AQX and all commercial shippers using our US-to-Saudi Arabia freight, fulfilment, and delivery services. Key terms: AQX's liability for lost or damaged shipments is limited to the declared value of the shipment, up to a maximum of $50,000 USD. Payment terms are prepayment for standard accounts and NET-30 for enterprise accounts with approved credit. Dispute resolution is by arbitration in Al Khobar, Eastern Province, Saudi Arabia under Saudi law. Force majeure clauses cover Saudi customs delays, port strikes, and SFDA regulatory holds beyond AQX's control.
How It Works
Shipment LiabilityAQX liability capped at declared value, max $50,000 USD. Insurance available at 1.5% of value.
Prohibited ItemsAlcohol, pork, narcotics, weapons, and Saudi customs-prohibited goods are not accepted.
PaymentPrepay by bank transfer or credit card. Enterprise accounts: NET-30 after credit approval.
DisputesArbitration required before litigation. Venue: Al Khobar, Saudi Arabia, under Saudi law.
Force MajeureAQX not liable for delays caused by SFDA holds, port strikes, or Saudi customs decisions.
Frequently Asked Questions
What is AQX's liability limit for lost shipments?
AQX liability is limited to the declared value of the shipment, up to a maximum of $50,000 USD per shipment.
What items are prohibited from shipping via AQX to Saudi Arabia?
Prohibited items include alcohol, pork products, narcotics, weapons, politically sensitive material, and items banned by Saudi customs regulations.
What happens if my shipment is delayed at Saudi customs?
AQX notifies you immediately with the reason for the hold and coordinates document resubmission. Force majeure clauses apply for delays beyond our control.
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