Frequently Asked Questions
How do I track my shipment?
You can track your shipment directly from your Client Portal. Simply log in, navigate to the Dashboard, and click on any active shipment to view real-time status updates.
Do you provide custom shipping rates?
Yes. AQX Logistics operates on a volume-based custom rate model. If you do not have a rate card uploaded to your profile, please contact our support team to get one configured.
What items are restricted from shipping?
We comply with international aviation and shipping regulations. Hazardous materials, flammable liquids, explosives, and prohibited agricultural items cannot be shipped. Please check our terms for a complete list.
How is dimensional weight calculated?
For AQX Express, dimensional weight is calculated by multiplying (L × W × H in cm) / 5000, and billing is based on the greater of actual or volumetric weight. For AQX Economy+, shipments are billed strictly on actual weight with zero volumetric penalty (minimum chargeable weight 0.5 KG).